Q&A

What is so great about your product?

It's like getting eight different software packages for the price of one.

Budget - IT Budget consists of predictable recurring fees instead of large capital expenditures on dedicated and soon to be obsolete hardware, and unexpected soft costs.

Try before Buy - AppliedERP is much easier to evaluate than in-house solutions - greatly reducing the time to go-live.

Maintenance - do not need to have IT experts for just-in-case situations - 100% handled by AppliedERP.

Support - Pay as you go.

Easy - No retainers or long term contracts required.

Why is your fee so cheap?

We keep our cost low by taking advantage of the latest technological advancements. We take advantage of open source movement, server virtualization. We use multi-tenant and multi instance SaaS on cloud model. We pass along the savings. We are passionate about helping SMBs who are serious about keeping their revenue up and expenses down.

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Sales process

Can I get a free demo of the software?

Yes, you will have unlimited free access to the demo company on our website, so you can do hands-on testing at your own pace.

What happens after I sign up?

A welcome packet will be emailed to you to configure your site.

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Technology

Is AppliedERP 100% web based?

Yes. AppliedERP is a hosted, managed, 100% web-based ERP solution. We use field proven open source PHP, Apache webserver, and MySQL database as well as Microsoft .NET and IIS server technology. AppliedERP works over secured internet connection so that you can access your data from any location. Its only requirements are standard browsers and internet.

What are the system requirements?

You will need a standard high speed internet connection and Internet Explorer or Firefox. Since we host your data, you do not need any servers or any backup devices.

How do I get upgrades?

When we release an update to our software, AppliedERP automatically updates itself to ensure you always have the most current version. You will not be charged for the universal updates.

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Data

How do I know if my data are secure?

Your data are hosted in an enterprise class, SAS70, secure, mission-critical data center which is monitored 24x7x365. We follow the highest industry-standards for real-time redundancy such as RAID and load balancing. We also rigorously maintain offsite backups to prevent data loss in the event of a natural disaster.

Are the data transmitted securely?

Your data are transmitted using SSL/TLS. It can also be transmitted VPN.

Do I own my data?

Yes, absolutely. We do not consider your data to be our property or in any way proprietary to our software. Our contracts are explicit that your data is your proprietary and confidential property. We provide free data backup button so data can be backed up to your local device at will.

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Data conversion/migration

What kind of training do you offer?

We have free user documentation. If further training is requested, consultants will walk you through the process.

Can I migrate out?

We provide industry-first, easy data out button so you can migrate the data to the competitors', if you so desire. We are so confident you will be happy with our system that this button will never be used. Our system is scalable and modifiable so it will grow with your company for years to come.

Can you transfer data from other ERP?

Yes, we have successfully converted data from Fortune 500 legacy systems. We offer the highest quality data conversions in our industry and our clients have been extremely happy with the results.

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What if...

What if I need code customization?

Multi-tenant pure SaaS customers can not modify codes because it affects all other customers. A mod request can be made to be included in the future releases. Virtual server customers' codes can be modifeid by our professional services group because the codes are hosted by us. Enterprise customers can modify own codes via internal programmers because the codes are on-premise.

What if the electricity or internet goes out?

A local power generator and multi internet connectivity (3G and 4G) can be maintained.

What if I have concerns about your viability?

If you are concerned about our viability or takeover possibility or anything... a copy of the software code, and documentation can be escrowed with a trusted independent third party company. Vendors such as EscrowTech, InnovaSafe, Iron Mountain, NCC Group. and OpSource provide escrow services.

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Pricing

How do I know my exact costs for AppliedERP?

All costs such as training, data conversion and migration made known to you before signing on. No hidden costs or surprises.

How long is my commitment?

We have no minimum commitments. You can cancel anytime. No annual contracts are required.

How do I cancel my account?

You can cancel at any time simply by notifying us.

How do offer 30 days Money Back Guarantee?

Yes, within first 30 days after the sign up date you may cancel your account and request a full refund. The refund is applicable to License fee only.

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Partners

Referral Partners:

Our Referral Partners earn a percentage of the revenues for referred accounts. You are better positioned to expand your customer base using AppliedERP.com as a tool.

Consulting Partners:

You can team up with us to put your consulting skills to use. Build business process to design, to training, to building applications, and everything in between.

Platform Partner

If you're looking for a proven platform to build your ERP SaaS company or require deep modification using internal IT staff, look no further. You have access to same technology platform that powers AppliedERP.com's industry-leading applications by becoming a AppliedERP Platform Partner.